Refunds & returns:
We can only accept returns/refunds for defective items, and unfortunately, we cannot accept returns if you change your mind, as all products are handmade and unique. All purchases are final once they are placed on beqal.nl.
In the highly unlikely event that your Flickerss arrives defective, you have 7 days from the day of delivery to let us know by email at info@Flickerss.com, and then we will send you a replacement item free of charge.
You get a 24-month warranty on all Flickerss.com products (purchased after July 1, 2022; before that, a 12-month warranty applies), so if your item breaks down or somehow stops working during that period, let us know, and we will replace it for free!
If you want to cancel your order, you must let us know within 24 hours after placing the order. Once we start on your Flickerss creation, you can no longer cancel the order.
NOTE: Because our neon signs are handmade, there may be a slight deviation in the actual neon sign made compared to the sample sent.
If you need any more help, do not hesitate to contact our team by email at info@beqal.nl.
Delays:
We display estimated delivery dates for each order on the site flickerss.nl. These dates are purely indicative and are based on production-ready orders and do not include holidays or delays in shipping. Any delays due to shipping must be discussed directly with the shipping company.